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Being a client of the employment services

As our client, you will receive help and support for your employment from us. We serve you in many different ways. You can find more information on the Contact information and advice section.

Your specialist and E-Services

Your specialist will ensure that all services and information that promote your employment are available to you. When you talk with your specialist for the first time, you will also agree on how you will stay in contact in the future. 

Contacting through E-Services 

1. Log in to E-Services.  
2. Write us a message describing your situation. Your specialist will contact you as soon as possible. 

Notify the employment services immediately if, for example

• you start work
• you are planning studies or entrepreneurship
• you receive a grant
• you are using a billing service.

If you are unsure how your changed situation will affect your right to unemployment benefit, you should always contact us.

If job search is no longer relevant to you and you do not need the unemployment benefit, please go to E-Services and end your job search. That way, we will not try to contact you in job search matters.

Telephone services

You can contact us by phone. You have a variety of telephone services available to you, depending on your situation.

See all telephone services.

General advice telephone service by the TE Services

The national TE Services advice service is available on 0295 020 713. The service is open Monday–Friday, from 9 a.m. to 4:15 p.m.

By calling this number, you can get general help and advice on matters related to our services, the use of E-Services and employment. You can also leave a contact request with your own specialist.

More detailed information on the TE Services telephone service is available on the Job Market Finland website.

Advice at offices

The advice services of Kamppi, Pasilaand Itäkeskus are open from Monday to Friday at 9:00 a.m.–4:00 p.m. You do not need to book an appointment for the advice services.

The advice service is available in Finnish and English. We can also order interpreters for other languages.

We can help you, for example, with the following matters:

• Job search: Preparing CVs and applications, finding suitable jobs and online job search.
• Training: preparing applications, searching for suitable training.
• Using E-Services: reports, plan and situation check.
  If you do not have access to E-Services, you can ask help in using the services at our offices.

There are computers, scanners, printers and copy machines in the lobbies of our offices. You can use the machines freely when applying for work and education.

Employment services advice

Personal employment plan helps you forward

You and your specialist will prepare an employment plan for you. In the plan, you agree on measures and services that support your employment. When you approve the plan, you also agree to follow it. You can approve the plan online via E-Services, on the phone or face-to-face with your specialist.

We will support you in carrying out the tasks and services specified in the plan.

Employment plan

Job search obligation

You have certain rights and obligations in relation to your job search. As a jobseeker, it is your responsibility to apply for jobs. We will agree on the job search obligation with you.

By fulfilling your obligations as a jobseeker, you ensure the continuity of your job search and avoid breaks in your unemployment benefit. Your specialist will go through the notification process with you.

• Take the measures specified in your employment plan. Report on your progress and the fulfilment of your job search obligation in the agreed manner and by the deadline.
• Answer requests for clarification, calls and messages that you receive from us.
  Failure to respond to a request for clarification may cause delays and interruptions in the payment of your unemployment benefit. 

Rights and responsibilities of jobseekers

E-Services instructions  (In Finnish)

Vacancies 

Open vacancies on Job Market Finland

On Job Market Finland, you can apply for vacancies in different fields throughout Finland. You can also join TE-live broadcasts in which employers describe the work opportunities they offer. You can ask anonymous questions of employers.​​​​​​

New career paths and skills through training 

The Work Path and Career Path training gives you many kinds of support for your job search. You will learn to market your skills. You will update your resume and application template. You will get tips for successful job interviews. You will learn to identify your strengths and matters that affect your job search. As part of the training, you will receive personal guidance and support from a peer group.

Future training courses

• Work Path training in May:
  4 May–10 May 2023
  11 May–17 May 2023
  24 May–30 May 2023
• Weak job search IT skills, Career Path training 4 May–25 May 2023

Read more and apply for the training on the TE Services website:

• Work Path training  (In Finnish)
• Career Path training (In Finnish)

Participate in training and develop your skills

Through labour market training, you can strengthen your professional skills and improve your chances of finding employment. The training can be, for example

• training leading to an initial vocational, further vocational or specialist vocational qualification
• parts of a qualification
• further or continuing education
• entrepreneurship training, or
• integration training.

Are you interested in any of these training options? Please discuss studying with your specialist before applying for training.

• Further vocational qualification in education and guidance, classroom assistant  (In Finnish)
  Application in progress. Training starts on 7 August 2023. The target group is migrants.

• Further vocational qualification in education and guidance, classroom assistant (In Finnish)
  Application in progress. Training starts on 21 August 2023.

• Become multitalented in commerce  (In Finnish)
  Application period ends on 16 April 2023. Training starts on 8 May 2023.

• Become a practical nurse through recruitment and apprenticeship training (In Finnish)
  Application in progress. Training starts on 7 August 2023.

• Initial vocational qualification in restaurant and catering services, chef (In Finnish)
  Application period ends on 12 June 2023. Training starts on 15 August 2023.

• Qualification in restaurant services and industrial catering  (In Finnish)
  Application period ends on 16 April 2023. Training starts on 19 April 2023.

• Working life-oriented nursing assistant training
  Application in progress. Training starts on 11 September 2023. The target group is people with Finnish as a second language.

See all open labour market training  (In Finnish)
Use the search function to search for training in different fields.

More information on labour market training

Update your digital skills

Today’s job market is primarily online. Many digital skills are needed in job search and working in different fields. Come and update your skills and get the best tips on the digital skills courses or from the digital support provided by the city. 

• Digital skills courses
  Teaching is also available in other languages in addition to Finnish. Ask for more information and sign up for the course by contacting your specialist via E-Services.
• Digital expert in working life, HEO Folk High School  (In Finnish)
  Application is open. Training starts on 21 August 2023. If you are interested in this training, please discuss it first with your specialist.
• Digital support
  Stadi digital support helps in everyday digital problems.