Accessibility statement

This accessibility report describes how our online service complies with the Act on the Provision of Digital Services. Helsinki wants to achieve level AA or above in its web content accessibility(as specified in the Web Content Accessibility Guidelines, WCAG), whenever this is reasonably possible.

Website accessibility status

A new version of the website was published on 31 October 2022. The revised website has not yet undergone an accessibility assessment and an external audit. We have tried to take the accessibility of the website into account in the best possible way.

The website will undergo a formal accessibility assessment in November 2022. The accessibility assessment will be based the instructions and methods of the City of Helsinki, which aim to ensure the accessibility of the website at all stages. Accessibility is verified through an external expert audit and a self-assessment.

The city ensures the accessibility of its website through continuous monitoring when the technical solutions and content are updated and through periodic audits. This statement will be updated in connection with website changes and accessibility re-assessments. 

Shortages and request for accessible information

If you feel that the content of the website is not accessible to you, you can request the information by e-mail from We will try to respond to you within a reasonable period of time.

We are constantly working to improve the accessibility of our online service. If you find any issues that are not described on this page, please let us know and we will do our best to correct them. Please provide your feedback by using the city’s feedback form or sending an e-mail to

Supervision of accessibility

This statement was last updated on 6 October 2022.

The City of Helsinki’s Labour Force and Immigration unit (Helsinki Employment Services) is responsible for the accessibility statement for this website.

The Regional State Administrative Agency for Southern Finland monitors the fulfilment of the accessibility requirements. If you are not satisfied with the reply you have received from us, or if you do not receive a reply within two weeks, you can give feedback to the Regional State Administrative Agency of Southern Finland.

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